Shipping policy

Processing times

Orders are usually processed and shipped within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day.

During sales, holidays, or other busy periods, processing may take a little longer. If there’s a significant delay with your order, we’ll contact you using the email address provided at checkout.

Shipping options and delivery times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates and aren’t guaranteed, since carrier delays, weather, and other events outside our control can affect delivery.

Once your order ships, you’ll receive a confirmation email with tracking information when tracking is available.

Shipping address

Please review your shipping address carefully before placing your order. We’re not responsible for delays or delivery issues caused by an incorrect or incomplete address.

If you notice an error, contact us as soon as possible at Support@poeticmagnets.com. We’ll do our best to help, but we can’t guarantee that an address can be changed after an order is placed or shipped.

Lost, damaged, or delayed orders

If your order appears to be delayed, please check the tracking information first. If the package shows as delivered but you can’t locate it, check with household members, neighbors, and your local carrier.

If your order arrives damaged or doesn’t arrive, contact us at Support@poeticmagnets.com within 7 days of the expected delivery date. Please include your order number and, when applicable, photos of the damaged package and products.

Contact us

If you have questions about shipping, contact us at:

Email: Support@poeticmagnets.com
Mailing address:
Poetic Magnets
PO Box 157
Monroe, MI 48161
United States